Refund and Returns Policy

Return and Refund Policy

Return and Refund Policy

Countries Served: Kenya

Policy Overview

At Skysoko we are committed to ensuring your satisfaction with our products. Please review our return and refund policy below for more details.

Returns

Eligibility:

• We accept returns for both defective and non-defective products.

Condition:

• Items must be in new, unused condition to be eligible for return.

Return Window:

• You have 3 days from the date of purchase to initiate a return.

Return Method:

• Returns must be made in-store.

Restocking Fees:

• We do not charge any restocking fees.

Refund Processing Time:

• Refunds will be processed within 3 days after the return is approved.

Exchanges

Eligibility:

• We accept exchanges for products within the same conditions as returns.

Exchange Method:

• Exchanges are handled in-store.

How to Return or Exchange

Visit Us:

• Bring the product and your receipt to our store.

Inspection:

• Our staff will inspect the product to ensure it meets our return criteria.

Process:

• Complete the return or exchange process, and you’ll receive a refund or exchange based on your preference.

Contact Us

For further assistance or questions, please contact us at 0741 272 629.