Refund and Returns Policy
Return and Refund Policy
Return and Refund Policy
Countries Served: Kenya
Policy Overview
At Skysoko we are committed to ensuring your satisfaction with our products. Please review our return and refund policy below for more details.
Returns
Eligibility:
- We accept returns for both defective and non-defective products.
Condition:
- Items must be in new, unused condition to be eligible for return.
Return Window:
- You have 3 days from the date of purchase to initiate a return.
Return Method:
- Returns must be made in-store.
Restocking Fees:
- We do not charge any restocking fees.
Refund Processing Time:
- Refunds will be processed within 3 days after the return is approved.
Exchanges
Eligibility:
- We accept exchanges for products within the same conditions as returns.
Exchange Method:
- Exchanges are handled in-store.
How to Return or Exchange
Visit Us:
- Bring the product and your receipt to our store.
Inspection:
- Our staff will inspect the product to ensure it meets our return criteria.
Process:
- Complete the return or exchange process, and you’ll receive a refund or exchange based on your preference.
Contact Us
For further assistance or questions, please contact us at 0741 272 629.